Reference

What our privacy policy covers

An account here needs a phone number, a password and a wallet — that is the whole footprint, and this page spells out how each part is stored, who can see it and how you get it removed.

Phone-number sign-upWallet details kept privateCookie controlCopy and delete requests

See The Lobby Read FAQ

How we treat your account data

bk33bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account we collect only what the account needs to work: your mobile number, the name on your wallet, your date of birth, and the reference number from a bKash, Nagad or Rocket transfer. Transaction records stay on file because a wallet operator

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can ask us to confirm a top-up long after it clears. We also log the browser type, screen size and rough location a login comes from, so a session started on a handset you do not recognise can be flagged before any money moves. We do
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not sell your data and we do not rent it to advertisers. It goes to the payment processor handling your top-up, to the game studio when a title needs it to load, and to a lawful authority when a valid order reaches us. Nothing else leaves
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our systems. Retention follows the record rather than one clock: financial and wallet-verification entries are held for as long as accounting and fraud rules require, and we cannot cut that short on request, while marketing preferences drop off the moment you switch them off. Whether we
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can take your registration at all also depends on your local law and on eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Cookies, logins and account records

Most of what protects your account happens quietly. A session cookie keeps you logged in between the lobby and your wallet, so you are not re-entering a one-time code every time you switch tabs; a separate cookie remembers your language and last payment choice, which is why the chip row opens on the wallet you used before. Neither builds an advertising profile. The real lock is your password plus the one-time code we send to your mobile — no one from bk33bd will ask for that code in chat, and we never request your wallet PIN.

Cookies we set

Session, language and payment-preference cookies only. Clear them in your browser settings and that device stays logged out until the next one-time code; nothing else breaks.

Login and device checks

A new handset or browser triggers a one-time code to your registered number. Approve it once and the device is remembered; decline and the session stops before it reaches the wallet.

Records we keep

Wallet references, withdrawal checks and account changes are stored for as long as accounting and fraud rules require. We will not delete a transaction trail early, even when you ask.

Changing your data

Ask for a copy, a correction or a deletion and we confirm in writing. Name or number changes need a matching document; deletions cover marketing data and anything not tied to a financial record.

ASK US DIRECTLY

Where to send a privacy question

Privacy questions should not sit in a general queue, so we route them to a desk that handles account records. Write from the email address or mobile number already tied to your account, and quote the reference if the question is about a specific bKash, Nagad or Rocket deposit. If you want a copy of what we hold, say so in the first line — it saves a round trip. Messages arrive in Bangladesh hours and are answered in the order they land, so anything sent overnight simply waits its turn.

Team online

Privacy inbox

Write to our data team from the address or number registered on your account. Include your account ID and the wallet reference if a bKash, Nagad or Rocket deposit is part of the question.

In-account request

Open Account after you log in and use the data request form. It files the ticket against your profile, so nothing gets lost between a chat window and the desk.

Chat handoff

Start in live chat and ask for the privacy desk. The agent logs the case and passes it to the team that handles account records, cookies and deletion requests.

Questions we get about your data

Below are the things our support desk actually fields about privacy — what we hold, who sees it, and how you get it changed. If yours is not here, send it to the privacy inbox and we will reply in writing. Nothing on this page overrides the law where you live; where local rules give you a stronger right than we describe, those rules win, and access still depends on eligible regions.

Your account record covers the basics: mobile number, wallet name and date of birth, plus what you do — top-ups through bKash, Nagad or Rocket, game sessions, and cricket markets you backed on BPL or international fixtures.

Only what the transfer needs. When you send money through bKash, Nagad or Rocket, the processor sees your wallet number, the amount and the reference — we pass that along to confirm the top-up, and nothing else.

Email the privacy inbox from the address or number on your account and ask for a copy. We confirm in writing once it is ready, and the reply lists what we hold.

You can close the account from Account settings or by asking support. We remove profile and marketing data, but transaction records tied to wallet top-ups have to stay for as long as accounting rules require them.

No. Our cookies keep you signed in, remember your language and hold your last payment choice. They are not ad trackers, and clearing them in your browser does not affect your balance.

Use the privacy inbox and describe the error. Name or number changes need a matching document, such as the wallet statement showing the correct spelling; we correct the record and confirm in writing.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBlackjack Topplay InfoGame Provider Bangladesh

What our privacy policy covers

Cookies, logins and account records

Cookies we set

Login and device checks

Records we keep

Changing your data

Where to send a privacy question

Privacy inbox

In-account request

Chat handoff

Questions we get about your data

01 What personal data does bk33bd hold about me?

02 Do you share my details with payment providers?

03 How do I get a copy of my data?

04 Can I close my account and have my details removed?

05 Do cookies follow me to other sites?

06 Who do I contact if I think my data is wrong?

Privacy Policy

Related pages

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